When will my order ship?
Orders ship same or next business day that the order was placed. We have a 99% same day shipping rate.
Please note that an order placed on Friday will ship on Monday as we do not ship on weekends or Holidays.
How long will it take after my order ships?
Ground Shipping may take from 5 to 7 business days. Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order's arrival.
What should I do if an item is delivered damaged?
If the item appears to have obvious damage by the Shipping company, immediately tell the driver you do not want to receive this package or call the shipping company to submit a damaged shipment claim. If the damaged package was left or someone else signed for it, there is a grace period of 5 days to file the damage claim. Obtain a control number from the shipping company.
Why did they separate the packages of my order?
Many times when multiple packages are shipped the shipping company may route the package on to another truck due to space issues. It is quite possible that the shipping company may separate the order for the same order. However, they will make every effort to delivery all packages on the same day.
Returns will be accepted within 30 days from order date. Any product returned MUST be UNOPENED (seals can not be broken or opened), in its original packaging and without any markings on the packaging.
Defective products will be accepted within 45 days and must have a Return Authorization number.